Index Table of Contents Terms
Frequently Asked Questions

Magic Online Store
To get booster packs and tournament packs, simply link to the Magic Online Store and 'purchase' what you need to play.

Login
You must be logged into the store to obtain items.  See the 'Log In' link at the top of the store's web page.


About Accounts
How do I change my user name?
You can't right now. You're stuck with the one we assigned you. Sorry.

How do I change my password?
See Account Settings for information.


About Game Play
What happens if I get disconnected during a game?
If you're disconnected while playing a game, the game will be resumed where you left off when you reconnect (unless the time limit of the match has expired). A disconnected player has about fifteen minutes to reconnect before the opponent is awarded a game loss.

Note: If one or more players are disconnected while playing an untimed match, that match will resume the next time both players are logged on to Magic Online.

How do I keep priority after I play a spell or ability?
In Magic Online, you automatically yield priority when you play a spell or ability. To keep priority (so you can respond to your spell or ability), hold down the CTRL (control) key while you play a spell or ability.

How do I announce spells and then pay their cost?
In Magic Online, the default settings require you to have mana in your mana pool to pay for a spell or ability before you can announce you're playing it. To change that setting so that you can announce a spell or ability before adding mana to your mana pool, go to the Game Play Settings screen and clear the Hide spells and abilities that you don't have enough mana in your pool for check box.

What shortcut keys does Magic Online support?
The F2 key does the same thing as clicking the OK button in the prompt area during a game. To undo mana abilities, press ATL+U. For chat shortcuts, see the Chat section of help.

How does Magic Online handle shuffling?
The card shuffling algorithm used in Magic Online is completely random and unbiased.


About Features
What's the Collection screen and how does it work?
See Collection.

Where can I get help?
See Getting Help.

How do I set my preferences?
See Settings.

What are leagues and how do they work?
See Leagues.

What are clans?
See Clans.


Cool Stuff
How do I trade cards with other players?
See Trading.

How do I send a private chat message to another player? Or chat with a group of players all at once?
See Chat.

Wow, I can replay my completed games?!? How do I do that?
See My Games.

I've met some good people in Magic Online. How do I keep track of them?
See My Buddies.

How do I change the my avatar (the character that represents me in Magic Online)?
See Account Settings.

I see people typing symbols likein their chat messages, how do I do that?
See Chat.


Firewall Issues
If you are playing Magic Online through a firewall, the following ports must be opened:
9896
14000-14999

If you are on a network with a firewall, most likely these ports will need to be opened by your network administrator.


Proxy Server Information

Note:  Magic Online only supports HTTP proxy servers.

If you are using a proxy server, and attempt to install the game, you will see the following  error message:
"Connection failed...pls. check your connection to the internet...."

You will need to click on the 'Settings' button on the install/launch screen.  This will open up the 'Connection Settings' window.

Click on the 'Detect' button.  If your web browser is already configured to use your proxy information, the game will detect this information automatically and fill in the server name and port in the menu.
In addition, the check box next to 'Use Proxy Server Settings' will get checked automatically.

If your web browser is not configured, you will need to call your Internet Service Provider (ISP) to get your proxy information.

If you are using a proxy server that requires you to login, you will need to check the box next to the 'My proxy server requires me to login' option.

When you do this, a 'Proxy Authentication' sub-menu will then appear, prompting you to enter your username and password.


™ & © 2002 Wizards of the Coast, Inc.